Returns & Exchanges
At RZE Watches, we want you to be fully satisfied with your adventure-ready timepiece. If your watch doesn't meet your expectations, we offer a hassle-free return or exchange within 30 days of delivery provided the item is in its original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Watch
Place the timepiece back in its original packaging, including all protective films, tags, and the warranty card to ensure a full refund.
Ship It Back
Print the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Inspection and Refund
Once our team inspects the returned item for quality assurance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing